COVID-19 Response

Important Branch Notices

All Branches Currently OPEN
All Financial Plus Credit Union branch lobbies have re-opened to the public and are operating normal business hours. 

To ensure the safety of our staff and members, we've implemented several safety precautions and guidelines for conducting in-person business.

  • Plexiglass Protection Shields: Protective shields have been installed at staff/member stations.

  • Masks: FPCU staff will be wearing masks. We highly recommend our members do the same as a precautionary measure. **Please note: you may be asked to lower your mask for identification when in the building.

  • Social Distancing: To comply with the CDC's social distancing guidelines, we've placed markers on the floor to assist with 6 feet of distance between branch visitors, when possible.

  • Branch Guests: We kindly ask that only members needed to conduct a transaction enter the branch. Branch staff will be monitoring branch traffic to avoid crowding and seating is limited.

  • Appointments: If you wish to schedule your branch visit, you are welcome and encouraged to do so by contacting your preferred branch location.

  • Member ServicesDuring this time, we will not be serving refreshments in our lobbies and all restrooms will be closed to the public.

In an effort to keep your fellow FPCU members and staff safe, if you have recently been exposed or if there's a chance you may have been exposed (even if you are asymptomatic), or if you are currently not feeling well/exhibiting symptoms similar to that of COVID-19, please use our no-contact forms of business outlined below.

  • Drive-through – complete cash transactions including withdrawals and deposits, loan payments, etc.

  • ATMs – available 24/7.

  • Online, Mobile & Audio Banking – available 24/7 to transfer funds between accounts, pay bills, make loan payments, etc.

  • Remote Deposit – available 24/7 via our Mobile Banking app to make a check deposit.

  • Online Application – available 24/7 via our website. Many times, we can complete a loan request without you leaving your home while using the convenience of electronic documents and signatures.

Although your member experience may look a little different as we navigate this time together, please know we are committed to serving you in the safest way possible. We would like to thank you for your patience and flexibility over the last few months.

Relief Programs

We have the following relief efforts for our members with loans:

  • Skip-A-Payments, for qualifying loans.

  • 90-day Loan Payment Modifications: To help you make it through a temporary reduction in income.

  • Credit Card Skip-A-Payments: All members that have credit card accounts older than two months and in good standing will automatically receive a waived payment for the months of May and June (appearing on their June & July statements). On your statement, the Minimum Payment will state "SKIP PAY ENABLED." Members with automatic credit card payments set up and want to take advantage of this benefit will need to contact their financial institution where the funds are coming from to stop the payment. Members may make a normal payment; the choice is theirs. Watch your credit card statement for more information.

  • Credit Card No Interest & No Fees: In addition to the credit card skip-a-payment, we will waive interest and fees for the months of May and June. Watch your credit card statement for more information.

Scams/Fraud

Please read these resources for information on current COVID-19 scams and fraud instances that could affect you.

If you want to learn more about COVID-19, visit the CDC's resource center or the Iowa Department of Public Health.
 

Financial Plus Credit Union is following guidelines from the Center for Disease Control and Prevention, the Iowa Department of Public Health, and other sources to monitor the situation surrounding COVID-19 as it unfolds and will continue to make necessary decisions to keep everyone safe.