How do you combat debit card fraud?
FPCU debit cards are smart payment cards (also called chip cards or IC cards) which store data on integrated circuits rather than magnetic stripes. This creates dynamic data every time you make a transaction, making it nearly impossible for fraudsters to duplicate or clone your card. This feature provides you with security protection on your everyday purchases.
We also have a service that sends out FREE fraud text alerts when suspicious activity is detected on your debit card. If you receive a “fraud alert,” you can reply "Yes" or "No" to confirm or deny the activity. If you reply "No" (the activity is fraudulent), you’ll quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We’ll also automatically block your debit card to prevent any additional fraudulent activity. If you reply "Yes" (the activity was legitimate), you can continue to use your debit card as normal. If you don’t reply to the text, or your phone number is not a mobile number, we’ll attempt to reach you via automated voice call.
Please note that fraud text alerts will be received from 72718 and automated fraud phone calls will come from 855-219-5399.